Privacy & Policy

Privacy Policy for Gateway Mice

At Gateway Mice, we value your privacy and are committed to safeguarding your personal information. This Privacy Policy outlines the information we collect, how we use it, and the measures we take to ensure its security. By using our services and website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We may collect the following types of information when you use our website or interact with our services:

  • Personal Information: When you book a trip or use our services, we may collect personal details such as your name, email address, phone number, passport details (for international travel), payment information, and travel preferences.
  • Non-personal Information: We may collect non-identifiable information such as your IP address, browser type, and the pages you visit on our website through cookies or similar technologies.
  • Transaction Data: When you book a trip or make a purchase, we collect information related to your transaction (such as dates, destinations, payment methods, etc.).

2. How We Use Your Information

The information we collect is used to provide and improve our services. Specifically, we use your data to:

  • Process your bookings and reservations.
  • Send booking confirmations, travel-related updates, and promotional emails (if you have opted-in).
  • Personalize your travel experience and suggest relevant destinations or activities.
  • Respond to your inquiries, complaints, or customer service requests.
  • Analyze website usage and improve the functionality of our site.
  • Comply with legal obligations and protect our rights.

3. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience on our website. Cookies are small files stored on your device that help us remember your preferences, ensure the proper functioning of our site, and track usage patterns. You can manage your cookie preferences through your browser settings.

4. Third-party Services

We may share your information with trusted third-party service providers to process payments, manage bookings, or help us deliver certain services, such as email communication, data storage, or analytics. These third parties are obligated to protect your data and use it only for the purposes we've outlined.

We may also link to third-party websites (e.g., airlines, hotels, tour operators). We are not responsible for the privacy practices or content of these external sites, so we encourage you to review their privacy policies directly.

5. Data Security

We implement industry-standard security measures to protect your personal data, including encryption, secure servers, and restricted access. However, no method of transmission over the internet is 100% secure, and we cannot guarantee the absolute security of your information.

6. Your Rights

You have the right to

  • Access and update your information: You can request a copy of the personal data we hold about you, and you can update or correct inaccurate information.
  • Request deletion: You can request that we delete your personal data, subject to legal obligations and our data retention policies.
  • Withdraw consent: You can opt out of marketing communications at any time by clicking the unsubscribe link in emails or contacting us directly.
  • Object to processing: In some cases, you can object to our processing of your personal information, depending on the legal basis for processing.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. Once the data is no longer needed, we will securely delete it.

8. Children's Privacy

Our services are not intended for individuals under the age of 16, and we do not knowingly collect personal data from children. If we learn that we have inadvertently collected personal data from a child under the age of 16, we will take steps to delete that information as soon as possible.

9. Changes to This Privacy Policy

We may update our privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. Any updates will be posted on this page, and the "Effective Date" will be updated. We encourage you to review this Privacy Policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy, or if you wish to exercise any of your rights, please contact us

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